Shipping policy


1. Shipping Destinations:

  • We currently ship to the following countries: Australia and the rest of the world.

2. Shipping Rates:

Australian Domestic Shipping

  • Domestic shipping rate: Flat $20

International Shipping

  • International shipping rates vary depending on the destination and will be calculated at checkout. 

 

3. Processing Time:

  • Orders are typically processed and shipped within 1-2 business days.
  • For orders placed over the weekend, your order will be sent out to you Monday afternoon.
  • For orders placed on a Public Holiday, your order will be sent out to you in the next business day.
  • Please allow additional time for custom orders or during peak seasons.

 

4. Delivery Times:

  • Domestic orders within Australia typically arrive within 3-6 business days after being shipped by Australia Post.

    Service Delivery speed  Coverage
    Australia Post Domestic  NSW: 2-4 business days
    Interstate: 3-6 business days    		 Australia-wide


  • International delivery times vary depending on the destination and are handled by Australia Post / DHL Australia.
Destination  Expected Transition Time
 New Zealand
  1 - 3 weeks
 United States  1 - 3 weeks


 

5. Customs and Import Taxes:

  • Please be aware that international shipments may be subject to customs duties, taxes, or import fees imposed by your country's customs department. These charges are beyond our control and are the responsibility of the recipient.

    To determine if any customs duties, taxes, or import fees apply to your order, we recommend checking with your local government's customs office or visiting their website for more information.

 

6. Shipping Policy Updates:

  • We reserve the right to update our shipping policies at any time. Any changes will be communicated on our website.

Please note that once your order has been dispatched and handed over to our shipping partner, Sendle (Domestic & International) and DHL (International), we are no longer responsible for any delays, damages, or issues that may arise during transit. Any inquiries regarding tracking, delivery status, or concerns about your order should be directed to Sendle and DHL.

In case of damage or loss of items during transit, please refer to our Cancellation & Return Policy

We appreciate your understanding and cooperation.